Contact information

Last Updated: 18 October, 2026

This page lists how to reach FZN Printing Co. and how to raise a complaint. It is provided for information and, as stated in our Terms of Service, it does not form part of the contract for any Order. Capitalised terms that are not defined here have the meanings given in our Terms of Service.

1. Customer Care

For questions about products, Orders, shipping, claims, or refunds, email our customer care team:

  • Email: support@fznprint.com
  • Hours: Monday through Saturday, 9am to 5pm, excluding public holidays observed by FZN Printing Co.

Please include your Order number and a short description of your question. We will acknowledge your email within 48 hours of recieving it.

2. Grievance Officer

If you have a complaint, please contact our Grievance Officer:

We will acknowledge a consumer complaint within 48 hours of receiving it and will work to resolve it within 30 days from the date we receive it. To help us act quickly, please include your name, contact details, Order number, and a description of the issue.

Complaints about the handling of personal information are also covered by Section 17 of our Privacy Policy. If you are not satisfied with our response, you may contact the National Consumer Helpline (1915) or approach a consumer commission under the Consumer Protection Act, 2019.

3. Business Details

  • Trading name: FZN Printing Co.
  • Legal name: Cloudinators
  • Business Address: J-4/101B, Khirki Extension, Malviya Nagar, New Delhi, India 110017
  • Website: https://www.fznprint.com

Further business details, including our GSTIN, are in our Legal Notice.

4. Which Page Answers Your Question

  • Claims, cancellations, and refunds: our Return & Refund Policy.
  • Delivery times, shipping charges, and tracking: our Shipping Policy.
  • Requests about your personal information: our Privacy Policy, Section 17.
  • Rules for using our website and placing Orders: our Terms of Service.

5. Staying Safe

We will never ask you to share card numbers, PINs, passwords, or one-time passwords by email or WhatsApp. If you receive a message asking for them in our name, please do not reply, and let us know at support@fznprint.com.

6. Changes to This Page

We may update this page from time to time, for example when our contact details change. The updated version will be published on our website with a revised “Last Updated” date.