Shipping policy

Last Updated: 18 October, 2026

This Shipping Policy explains how FZN Printing Co. ships Orders, what shipping costs, how long delivery takes, and what happens if something goes wrong in transit. As stated in Section 11 of our Terms of Service, this policy forms part of our Terms. Please read it together with our Terms of Service, our Return & Refund Policy, and our Privacy Policy. Capitalised terms that are not defined here have the meanings given in our Terms of Service.

Nothing in this policy limits any right or remedy that you have under applicable law, including consumer protection law.

1. Summary

This summary is for convenience. The full policy below governs.

  • We ship to addresses within India.
  • Production begins only after payment, complete Artwork or design information, and any required Artwork Approval. Your delivery time is the production time plus dispatch and transit time.
  • Shipping charges, if any, are shown at checkout before you pay.
  • We use third-party courier partners and send you tracking details by email, WhatsApp, or Shopify notification after dispatch.
  • Risk of loss or damage passes to you on delivery. Inspect your Order promptly and report any problem within 3 Business Days of delivery.
  • Please make sure your delivery address and phone number are accurate and complete.

2. Where We Ship

We ship to addresses in India that our courier partners can serve. We do not currently ship outside India.

Some locations, such as remote areas, may not be served by our courier partners. If we find after you place an Order that we cannot deliver to your address, we will contact you to arrange another delivery address. If that is not possible, we will cancel the Order and refund the amount paid, as described in our Return & Refund Policy.

3. Production, Dispatch, and Delivery Times

3.1 Production

Production begins only after the applicable requirements in Sections 4.4 and 10 of our Terms of Service have been completed, including receipt of the required payment, receipt of complete Artwork or design information, completion of any design work, and final Artwork Approval. Production times shown on a product page or quotation are estimates and count from the date production actually begins, not from the date you place the Order.

3.2 Dispatch

After production and quality checks, we hand your Order to a courier partner, usually within 2 Business Days of completing production. A Business Day means Monday through Saturday, excluding public holidays observed by FZN Printing Co.

3.3 Transit

Transit time depends on the courier and your delivery address. Estimated delivery dates are provided by our shipping partners and should be treated as estimates only. Typical transit times are 3 to 5 Business Days for metro cities and 4 to 8 Business Days for other locations in India.

3.4 Your total delivery time

Your total delivery time is the production time, plus the dispatch time, plus the transit time. Estimated dates are not guaranteed. Section 10 of our Terms of Service and Section 9 of our Return & Refund Policy explain the rights that continue to apply if your Order is delivered materially later than the delivery schedule stated for it.

4. Shipping Charges

  • Shipping charges, if any, are calculated based on the weight, size, and delivery location of your Order and are shown at checkout before you pay.
  • Applicable taxes on shipping charges are added as required by law and are shown at checkout.
  • We will not add shipping charges after you have placed an Order, except where you ask us to send a shipment again because of incorrect or incomplete delivery information, as described in Section 8, and you agree to the additional cost first.
  • Section 8.4 of our Return & Refund Policy explains when shipping charges are refunded.

5. Courier Partners and Tracking

We use third-party courier and logistics partners to deliver Orders. We choose the courier for each Order based on the delivery location, the size of the shipment, and the service needed. You cannot usually choose a specific courier unless we offer that choice at checkout.

After dispatch, we send tracking details by email, WhatsApp, or Shopify order notification. Tracking updates come from the courier and may take some time to appear. To deliver your Order, we share your name, delivery address, and phone number with the courier, as explained in our Privacy Policy.

An Order with several items may be shipped in separate packages, each with its own tracking details. We do not charge extra for split shipments that we choose to make.

6. Delivery

  • Delivery address: we deliver to the address you gave in your Order. You are responsible for giving a complete and accurate delivery address, PIN code, recipient name, and a phone number where the recipient can be reached, as set out in Section 11 of our Terms of Service.
  • Recipient availability: couriers may call the recipient before delivery, so please keep the phone number reachable. If nobody is available to receive the shipment, the courier may try again, hold it for collection, or return it to us.
  • Changing the address: contact us as soon as possible with your Order number. We will try to update the address if the Order has not yet been dispatched. After dispatch, a change may not be possible and depends on the courier.
  • Packaging: we pack Orders with reasonable care to protect them in transit.

7. Risk and Inspection on Delivery

As stated in Section 11 of our Terms of Service, risk of loss or damage passes to you when your Order is delivered to the address given in the Order, except where applicable law requires otherwise.

Please inspect your Order as soon as possible after delivery. If the outer packaging is visibly damaged or something looks wrong, photograph the packaging (including the shipping label) and the product, and contact us within 3 Business Days of delivery, as explained in Section 4 of our Return & Refund Policy. Keep the original packaging and the products until we have reviewed your claim.

8. Failed Delivery, Returned Shipments, and Lost Orders

  • Incorrect or incomplete delivery information: as set out in Section 11 of our Terms of Service, we are not responsible for delays, failed deliveries, additional shipping charges, or returned shipments that result from incorrect or incomplete delivery information you supplied. If a shipment comes back to us for that reason, we can send it again once you confirm the correct details and agree to any reasonable additional shipping cost, which we will tell you before we re-dispatch it.
  • Refused or unclaimed shipments: if a shipment is returned to us because it was refused or could not be delivered for reasons within your control, please contact us. Custom Products are made for you and cannot ordinarily be resold, so we will discuss options such as sending the Order again. Whether a refund is due is governed by our Return & Refund Policy and applicable law.
  • Lost in transit: if your Order is lost in transit and this is not caused by incorrect delivery information, we will reprint and ship it again at no extra cost to you, or refund the amount paid.
  • Damaged in transit: if your Order arrives damaged, follow the claim steps in Section 7 and in our Return & Refund Policy.

9. Delays

Delivery can be delayed by factors such as delays in providing information or Artwork Approval, courier delays, weather, public holidays, unusually high Order volumes, and events beyond our reasonable control described in Section 21 of our Terms of Service. If we learn of a significant delay to your Order, we will let you know by email or WhatsApp.

Delays do not affect the rights you have under applicable law. Please see Section 10 of our Terms of Service and Section 9 of our Return & Refund Policy.

10. Questions and Complaints

For questions about shipping and delivery, contact our customer care team:

  • Email: support@fznprint.com
  • Hours: Monday through Saturday, 9am to 5pm, excluding public holidays observed by FZN Printing Co.
  • Business Address: J-4/101B, Khirki Extension, Malviya Nagar, New Delhi, India 110017

Please include your Order number. If you are not satisfied with our response, you can contact our Grievance Officer, whose details are in our Legal Notice.

11. Changes to This Policy

We may update this Shipping Policy from time to time. The updated version will be published on our website with a revised “Last Updated” date. Changes apply to Orders placed after the revised policy takes effect, unless applicable law requires otherwise.